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To help us get you the fastest and most accurate support possible, please select the topic that best matches your inquiry from the dropdown menu below. This ensures your request lands in the hands of the perfect specialist right away!

If you don’t see a topic that fits your exact situation, don’t panic. We highly recommend checking out our FAQs Page first. We’ve already mapped out solutions to our most common questions there, including quick fixes if your features are still locked after subscribing , or how to handle subscription cancellations. You might just find your answer instantly without having to wait!

Support / App & Account

Contact Information

Vetpocket App Account Information

To get your account email, open the Vetpocket App -> Settings -> Support. You can copy your account email from there and paste it here. If you are on iOS and are using a private email, it will look something like this: abcd1234@privaterelay.appleid.com
Device Type
To get your User ID, open the Vetpocket App -> Settings -> Support. You can copy your User ID from there and paste it here.
To get your Transaction ID, open the Vetpocket App -> Settings -> Support. You can copy your Transaction ID from there and paste it here.
Please be as descriptive as possible in your message so we can find a solution quickly. If reporting a bug, or having a more technical issue, videos, screenshots are always really helpful.

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