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To help us get you the fastest and most accurate support possible, please select the topic that best matches your inquiry from the dropdown menu below. This ensures your request lands in the hands of the perfect specialist right away!

If you don’t see a topic that fits your exact situation, don’t panic. We highly recommend checking out our FAQs Page first. We’ve already mapped out solutions to our most common questions there, including quick fixes if your features are still locked after subscribing , or how to handle subscription cancellations. You might just find your answer instantly without having to wait!

App Support
Please do your best to describe what you are doing when you notice the issue. Include details of your request (steps to reproduce, device/environment, etc) so we can provide the most complete and accurate support. If relevant, screenshots and video recordings are highly encouraged.

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Vetpocket App Account Information

To get your account email, open the Vetpocket App -> Settings -> Support. You can copy your account email from there and paste it here. If you are on iOS and are using a private email, it will look something like this: [email protected]
Device Type
To get your User ID, open the Vetpocket App -> Settings -> Support. You can copy your User ID from there and paste it here.
To get your Transaction ID, open the Vetpocket App -> Settings -> Support. You can copy your Transaction ID from there and paste it here.