Privacy Policy
Effective Date: 8/30/2025
Vetpocket (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile applications, and related services (together, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use Vetpocket, we may collect the following information:
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Account Information: Name, email address, professional title, and (if applicable) the school you attend.
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Login Information: If you sign up with Facebook or Apple, we receive the basic information you authorize those services to share (such as name and email).
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Usage Information: Interactions with our app, features you use, and device data (e.g., operating system, app version, crash reports).
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Payment Information: All payments are processed securely through the Apple App Store and Google Play Store. Vetpocket does not collect or store your credit card or banking details.
We do not collect sensitive personal information such as health data or government identifiers.
2. How We Use Your Information
We use your information to:
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Provide and improve our Services.
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Personalize your experience within the app.
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Communicate important updates, including account and subscription information.
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Analyze usage trends and improve performance.
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Ensure compliance with legal requirements.
3. Third-Party Services We Use
We may use trusted third-party services to operate our app and understand usage:
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Firebase (database, authentication, crash reporting).
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Facebook SDK (login and analytics).
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Sign in with Apple (authentication).
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Future Integrations: Amplitude, Appsflyer, and RevenueCat (analytics, attribution, and subscription management).
These providers may collect certain technical information automatically when you use our Services. Each third party’s use of data is governed by their own privacy policies.
4. Sharing of Information
We do not sell or rent your personal information. We may share data only in these cases:
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With service providers that help us operate our Services.
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If required by law, legal process, or government request.
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To protect the rights, property, or safety of Vetpocket, our users, or others.
5. Data Retention & Deletion
We keep your information only as long as needed to provide our Services and comply with legal obligations.
How to Request Data Deletion:
You may delete your account and all associated data in two ways:
1. Through the Vetpocket Website
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Go to our Help Center
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Submit a Ticket
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Under Category, select Account and File Management
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Choose Delete Account as the topic
2. Directly in the App
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Open the Vetpocket app
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Go to Settings
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Select Account
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Tap Delete Account
Once your request is submitted, we will permanently delete your account and all associated data from our systems, including backups, within a reasonable timeframe.
6. International Users (GDPR & Other Rights)
If you are located outside the United States, including the European Union, you have the following rights under applicable laws such as the GDPR:
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The right to access, update, or delete your personal data.
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The right to object to certain uses of your data.
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The right to data portability.
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The right to lodge a complaint with your local supervisory authority.
To exercise these rights, please contact us at vetpocket.co/help-center.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:
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The right to request disclosure of the categories of personal information we collect.
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The right to request deletion of your personal information.
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The right to opt out of the sale or sharing of your personal information (we do not sell personal data).
To exercise these rights, please contact us at vetpocket.co/help-center.
8. Children’s Privacy
Vetpocket is designed for veterinary students and professionals. Our Services are not directed at children under 13 (or under 16 in jurisdictions where that is the minimum age). We do not knowingly collect information from children. If you believe we may have collected data from a child, please contact us immediately.
9. Security of Your Information
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above and post the revised version on our website. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your data, you can reach us at:
Vetpocket Support
vetpocket.co/help-center
