Refund processes depend entirely on the platform you used to purchase your subscription. Please follow the steps below based on your payment method:
If you purchased your subscription through an Apple device, your billing is handled securely by Apple. To request a refund, please follow these steps:
Open a web browser and go to reportaproblem.apple.com.
Sign in using the same Apple ID and password you used to purchase the subscription.
Tap or click the dropdown menu under “I’d like to…” and select “Request a refund”.
Choose the reason why you want a refund from the next dropdown menu, then select Next.
Select our subscription from your list of purchases, then click or tap Submit.
If you purchased your subscription through an Android device, your payment was processed by Google. To request a refund, follow these steps:
Open a web browser and go to play.google.com.
Click on your Profile icon in the top-right corner of the screen.
Select Payments & subscriptions, and then click on Budget & order history.
Find the subscription order you would like to have refunded.
Click Report a problem next to the order.
Select the option that describes your situation, complete the form, and submit your refund request.
If you made your payment directly on our website using our web billing system (rather than through Apple or Android), please note that refunding a subscription is not possible.
While we cannot issue a refund, we are always here to help you cancel your subscription if you need any assistance.
Alternatively, you can easily cancel your active subscription yourself at any time right through your Customer Portal to prevent any future charges.